SYSTEM ADMINISTRATION • IT INFRASTRUCTURE • NETWORKING • CYBERSECURITY

Building reliable, secure and practical technology environments.

I'm Amos Addae, an IT professional based in Accra, Ghana, with hands-on experience in technical support, networking, infrastructure, cybersecurity and technology-enabled systems.

Professional portrait of Amos Addae
Available for remote work

Technology with a problem-solving mindset.

I bring together system engineering, computer networking, cybersecurity, information systems and technical support. My work focuses on keeping technology environments available, reliable and useful for the people who depend on them.

I enjoy investigating unfamiliar technical problems, documenting solutions, learning new technologies and turning organizational requirements into practical technical solutions.

2023–PresentICT / IT Support
2021University of Ghana
IBMCybersecurity Training

Professional experience

Hands-on technology support in a real organizational environment.

2023 — Present Nona Graceland School · Ghana

ICT Facilitator / IT & Computing Support

Supporting the day-to-day operation of the school's computing and technology environment, with responsibility spanning users, devices, connectivity, infrastructure and digital platforms.

  • Troubleshoot hardware, software, connectivity, networking and user issues.
  • Configure and support routers, wireless access points, computers, displays and connected devices.
  • Support reliable connectivity and access to technology resources.
  • Develop technical, instructional and procedural documentation.
  • Investigate recurring technical issues and implement corrective measures.
  • Apply cybersecurity and responsible technology-use principles.
01

Networking

Fiber broadband, wired LAN, Wi-Fi, routers, access points, DNS/DHCP fundamentals and connectivity troubleshooting.

02

Security Infrastructure

Experience with Dahua XVR-based CCTV infrastructure, storage considerations and practical access-control principles.

03

User Support

Clear technical guidance for users with different levels of technical knowledge, including remote support.

Selected projects

Practical technology work focused on solving real organizational problems.

02
INFRASTRUCTURE

School Network & Connectivity

Worked with fiber internet connectivity, network routers, wired connections, wireless access points and network configuration. Investigated connectivity problems and adjusted configurations to improve reliability.

HuaweiUbiquiti UniFiWi-FiLAN
03
SECURITY INFRASTRUCTURE

CCTV Infrastructure

Supported technology infrastructure involving Dahua XVR-based CCTV systems, network-connected surveillance equipment, storage and recording considerations.

Dahua XVRCCTVStorageSecurity

Technical toolkit

Areas I work in and continue to develop.

Infrastructure

System Administration · IT Infrastructure Support · Systems Maintenance · Hardware & Software Support · System Monitoring

Networking

TCP/IP · LAN/WAN · DHCP · DNS · Wi-Fi · Routing Fundamentals · Wireless APs · Router Configuration

Security

Cybersecurity Fundamentals · Access Control · Authentication · MFA Concepts · Secure Configuration · Backups

Cloud & Productivity

Google Workspace · Google AI Studio · Google Drive · Google Forms · Microsoft 365 · Microsoft Office

Development

Python · Flask · SQLite · Bootstrap · Basic Database Administration · Basic Automation

Professional

Technical Documentation · Troubleshooting · User Support · Process Improvement · Independent Problem Solving

2026

Google Prompting Essentials

Google / Coursera · Four-course specialization covering effective AI prompting, advanced prompting techniques, data analysis and AI-assisted problem solving.

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IBM SkillsBuild Cybersecurity

IBM SkillsBuild / University of the People · Cybersecurity-focused professional training.

2021

Bachelor's Degree in Psychology and Information Studies

University of Ghana, Legon · Information analysis, research, communication, critical thinking, problem solving and documentation.

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System Engineering & Networking

IPMC, Ghana · Professional training in system engineering, computer networking and infrastructure.

Let's connect.

I'm open to opportunities where I can contribute to IT infrastructure, system administration, networking, cybersecurity and technology support.